Forum Discussion

5 years ago

Asked to reset password, did. Still doesn’t let me get back into the game? HELP!

I already reset password, verified on non Xbox device. Logged in and Verified with pass number. Tried to get back in to play on Xbox 1 and continue to get an error message saying the following. “p...

darkc216

5 years ago

So the problem is I can’t find “which question of verification “ is the incorrect one as they ask you all of then then just tell you you didn’t answer “one of them” incorrectly. By me asking for a phone call back like I asked for yesterday which I didn’t receive yesterday I was hoping to hack down which one is incorrect. Could you request a call back as I didn’t receive one as requested?

EA_Aljo

Community Manager

5 years ago

@darkc216

Unfortunately, I'm not able to request a call back for you. You should get one quickly though. Are you able to open a case and use the option for a callback?