Sorry for the delay, this has been raised to the Apex team for investigation - Thanks for all the information you were able to provide.
Marking as resolved for visibility only.
It's months later and I'm still having this problem. I don't know what it means to be marked solved for visibility purposes, but it's not solved still.
Community Manager@Dontpuntthecheat
We appreciate your patience on this and it's considered one of top issues the team is looking into. They recently touched up on the audio issues in the 3.28.19 check in.
AUDIO KNOWN ISSUES
Issues we are aware of and currently looking into:
Audio dropouts, where sounds or parts of sounds in the game seem to be missing at times.
Audio distortion, where there is loud static or mangled-sounding audio that plays, generally during large gunfights and/or heavy concentrations of players.
Close enemy footsteps being too quiet, or silent, in some situations.
Some troubleshooting tips that could help improve your audio performance:
Hard drive performance is the biggest factor, so anything that can make your hard drive faster can help, including:
Defragging your PC HD prior to the game installation (but don't defrag if you have an SSD!) .
If possible, we recommend using a fast HD to install the game onto, such as an SSD or a 7200 RPM HD.
It can potentially help to make sure that the hard drive is not being hit by other background processes, such as downloading other games or recording video to the same HD as the game.
Currently, the game does not support quad audio. If your game is currently set to that, please change it to stereo or another surround option, such as 5.1 or 7.1, if your setup supports that.
When you experience audio issues or bug, here is some info you can provide to help us identify the problem:
General system specs, including the particular console you are on (PS4, PS4 Pro, XB1, XB1S, XB1X) or the PC and hard drive used, if on PC.
Analysis of other things going on during the game at the time - was there generally poor performance from server lag, bad frame rate, etc.
Video if you happen to be able to capture it in a non-performance hindering way.
Those three known audio issues seem to hit the nail on the head. I'm playing on xbox one with a Samsung tv, though I usually use a headset or headphones. None of these has helped with the audio issues. I'm unaware of any background programs running. I oftentimes have a few games without issues, then suddenly during a fight they occur again, and continue to do so for future games. Restarting the xbox and/ or game usually doesn't fix it. I've seen the issue start in games with no obvious lag. Thank you for your time. It's so frustrating because it's such a fantastic game otherwise.
Been having this issue since day one. But I don't on PC.
Currently just started experiencing the issue and I cannot do these as I am a console peasant. I've enjoyed about three matches today and now every game after my audio has completely cut out. It normally happens around extreme sounds like the initial jump or jump balloons. Sometimes ill just be walking and it'll go out. My gamertag is Stealthy Keanu
Please assist
This has just started happening to me and I’ve tried every method there is and it keeps happening please help me fix this
Community Manager
