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IIllIIllII12's avatar
IIllIIllII12
3 years ago

Ban for no reason


I just don't understand what is the exact reason with this particular ban. I was playing division rivals on FC 24, took a break of 2 hours and literally got an email saying :



"WE WISH TO NOTIFY YOU THAT WE HAVE FOUND YOUR ACCOUNT TO BE IN VIOLATION OF OUR USER AGREEMENT OR OUR TERMS OF SALE, AND DUE TO THE NATURE OF THIS VIOLATION WE ARE LEFT WITH NO OPTION OTHER THAN TO PERMANENTLY CLOSE YOUR ACCOUNT WITH IMMEDIATE EFFECT. "

I'm 100% aware of the terms and conditions and also never cheated or even falsely alligated. It has to to some sort of mistake of Ea anti-cheat as many others got banned and issued this before. Hope you will fix the damn issue for banning people for no reasons. 

1 Reply

  • XHelperZ's avatar
    XHelperZ
    Hero+
    3 years ago

    Hey there @IIllIIllII12 

    Account issues such as bans and suspensions cannot be assisted with here on AHQ.

    You'll need to contact the TOS Team if you want more information about your ban or if you want to dispute it.

    More information on how to get in contact with them can be found in this article: [EA Help] Get information about your EA Account lock, ban, or suspension

    From what I personally have seen, Terms of Sale bans are typically done for players that have recharged their purchase via their bank.

    Not saying that this is the case for you, though if you did do that, then that might be the reason for why you got banned.

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