Forum Discussion

Gallows_83's avatar
Gallows_83
2 years ago

Ban overturned and reinstated right away.

I was banned on apex when I signed in on my used pc, I bought a year or so ago. That person I got it from was hardware banned so any account I sign into on this computer is also instantly Perma banned. I disputed it for months tried to explain and also understand why they would not remove the ban. Yesterday I noticed my original ban was overturned and reinstated instantly. That happened in October 2023 but did not notice till now. I am confused why they would remove my ban then reinstate it right away. please help I still want to play apex and I put money onto my account before buying the computer which got me banned. Any info will help thanks.

4 Replies

  • XHelperZ's avatar
    XHelperZ
    Hero+
    2 years ago

    Heya @Gallows_83 

    I'm not 100% sure why they would do something like this.

    It's possible they found that one of your bans was incorrect, then found out that you broke another rule, so they banned you again for a different reason.

    You can dispute a ban up to 3 times, as this is a new ban, you can contact the TOS Team again if you want more info regarding your ban or if you want to dispute it.

    More information on how to get in touch with the TOS Team can be found here: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

  • Gallows_83's avatar
    Gallows_83
    2 years ago
    @XHelperZ Yea but what rule. I did contact support in it until I couldn’t I sent an email with a picture of it but I doubt they will even look. I never cheated or bought accounts or broke any rules. They just unbanned me and banned me again. When I first got my pc I made a couple more accounts to see what was going on and those all were unbanned from the original hardware ban and rebanned on the same day. I don’t get it anymore they removed the original ban on all accounts then made a new one and never sent a message. Like when you are banned they send a message never happened for the second ban on each account.
  • XHelperZ's avatar
    XHelperZ
    Hero+
    2 years ago

    @Gallows_83 

    Ban reason is usually included in the mail, sometimes the ban history page doesn't show a ban reason, not sure why this is the case though.

    Make sure to also check your spam folder for your mail, as these kind of mails do get filtered from time to time.

    The ToS Team should be able to provide a reason for you, though it might take some time for them to get back to you.

    Only the ToS team can really deal with this issue, can't really guess to why you would've gotten banned.

  • Gallows_83's avatar
    Gallows_83
    2 years ago
    @XHelperZ I looked through everything of my mail never got anything for the second ban. The reason they stated in the first ban was I broke the rules nothing specific. I sent everything I can on the original ban and did not get any extra tries for the second ban. Anytime I send them anything they say to just stop because they won’t help and anything further will just not be opened.

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