TheRedLion93 Yes, but there is an issue: if you have attempted to dispute your ban 3 times, then upon receiving a negative response, the TOS team forwards your appeals to a bot, which automatically sends you a message stating that the ban will not be Overturned, and the appeal will not be considered.
This is what happened in my case. When I tried to find out why I was banned essentially and asked 3 times by different words, "Why the ban?" and 3 times I was told that "They consider this measure justified because you violated section 6 of the rules, and they do not intend to provide specific explanations regarding their punishment policy."
So the Live Chat with support said quote unquote that they would have loved to escalate my case to the TOS team and get this ban removed, but they cannot do so because it has been declined for the third time, and there is no option to escalate it further.
So yeah, In no way I can appeal the sanctions imposed on my account; even when unbanned, they consider me banned. Neither I nor the online chat have the right or the ability to contact the TOS team by the words of the EA HELP chat.
btw I am grateful to the EA HELP chat for the friendly communication and explanation and still the problem is not solved.
I understand. I'm not sure if there is a limitation on how many times you can dispute your ban, but try emailing them and see if you can get a definitive answer as to why this is happening
Try contacting EA Support to see what the issue is with your account
Unfortunately, we can not do anything involving bans on the forums and I apologize for the inconvenience.
But if you have any more questions, please do not hesitate to ask.
@LootGoob
I do apologize for the inconvenience. But if there’s no other way to overturn your ban, there’s nothing else we can do.
But I do believe you can creat another account if I’m not mistaken. (Not sure if you can use the same email) But once, I do apologize that there’s no other alternative for you.
We will always be here to help for anything that you may need!
Thank you @TheRedLion93 for your positive attitude.
Currently, we are dealing with a kinda similar situation with @LootGoob regarding an issue on the "Infraction History" page.
The APEX_LEGENDS Ban Status is marked as "Overturned," but there seems to be an error or some other reason preventing access to play online.
And scripted bot messages on emails about the cases were declined even though the account was already unbanned, as indicated in Infraction History.
I've been playing since the early seasons and have participated in almost all events. A significant amount of limited cosmetics and badges that can no longer be obtained has been accumulated. This is important. Battle passes and skins were purchased, and a lot of time, money, and effort were invested into the game. The goal is not to lose an account that, according to the information on the EA profile, is unbanned.
I've reached out on Twitter, and if there are any updates, the information will be shared here. It might be useful for other players in the future.
Community Manager
