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LootGoob's avatar
LootGoob
2 years ago

Ban overturned, but when trying to play the game it says that I am still banned

I logged into EAhelp today to see my ban was finally overturned after months of appealing. When I went to go and play the game it said that I am still banned. What do I do? UPDATE 10/28/2023: After ...
LootGoob's avatar
LootGoob
2 years ago
@TheRedLion93 I have, they've told me that there is nothing that they can do on their end due to my last 3 disputes from a month ago being denied. They are unable to escalate my case or connect me to anyone that can help me with the situation. I've also tried via email, to which they are all automatically denied.
TheRedLion93's avatar
TheRedLion93
2 years ago

@LootGoob

I do apologize for the inconvenience. But if there’s no other way to overturn your ban, there’s nothing else we can do.


But I do believe you can creat another account if I’m not mistaken. (Not sure if you can use the same email) But once, I do apologize that there’s no other alternative for you.


We will always be here to help for anything that you may need!

  • LootGoob's avatar
    LootGoob
    2 years ago
    @TheRedLion93 My ban is labelled as overturned on the EAhelp website on my ban history. My issue is that when I try to play Apex it still says that I am banned in the game. I really don't want to create a new account, because I've put time and money on this account I'm trying to dispute.
  • TheRedLion93's avatar
    TheRedLion93
    2 years ago

    @LootGoob 


    You can try and contact an advisor and may be able to look into this further. To get in touch with one, try messaging @EAHelp through Twitter to see if you can get a better response 

    You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.

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