Forum Discussion

Seasoned Newcomer

2 days ago

Banned account

I appeal my permanent Apex Legends ban, which is incorrect. Official logs show my last gameplay ended at 4:58, but the ban was issued at 10:13 the same day. I was no longer using my account during ...

anticheat

EA_QueenBee

Community Manager

2 days ago

Hey 8689885,

We can't help with account bans here on the forums. If you haven't already, I'd recommend reaching out to our terms of service team. They can take a look into this for you.

8689885
Seasoned Newcomer
2 days ago
I have submitted appeals four times yet my issue remains unresolved. Now I can no longer find my ban record in the ban history. What should I do to appeal further?
I have played APEX Legends for over 2000 hours and loved this game for more than five years. This unfair ban has hit me extremely hard. I sincerely hope you can forward my situation to the TOS team if possible.
8689885
Seasoned Newcomer
2 days ago
After checking the exported game logs, I noticed there is a six-hour time difference between my last in-game match and the moment my account was suspended. I am completely unaware of anything that occurred within this period. My account was restricted without any actions taken by myself, and this has truly brought me great distress.