Hi.
I have the same problem. I created topic on 6th may, it was closed. I sent 60+ emails with proofs, videos to support with no positive result though.
At one moment EA just declined my replies and all i got is only auto-reply:
Hello,
We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.
Please do not expect further responses on this matter.
Account still not unbanned, I created new one and got banned too, but unbanned after 1 email. I still hope that my account would get unbanned.
They haven't investigated anything which is why these false bans are still happening till this day.
They haven't bothered to fix their mixtape bot problems too.
Which has escalated to innocent people getting banned.
I just sent my 2nd appeal with 5000 letters and awaiting an actual investigation on the matter.
EAC is beyond broken at this point.
Months ago they bans were handed to innocent steamdeck players, that's insane and unacceptable
Why they haven't fixed their unreliable anti cheat and numerous bugs and glitches that can cause a false ban is beyond me.
I'm just devastated to have my apex account that I've been grinding since day 1, spent thousands of hours and money on get taken away without me breaking any TOS.
Has anyone had any luck getting their accounts back?
It seems EA and respanwn are just ignoring this issue even though it's pretty clear that something isn't right with how specific these false bans occur..
Community Manager
