Forum Discussion

4 years ago

Banned for no reason, No explanation given?

I was recently banned from Apex without explanation. The TOS team is claiming that they were correct to ban me but that they cannot tell me why. I have played Apex from this same account since abou...

Tritoe18

4 years ago

@EA_Darko and @EA_David I have seen you reply to similar threads, what can you do (outside of your template messages) to help provide me an answer?

EA_Atic
DICE Team
4 years ago
Hey, @Tritoe18 when it comes to banned account, it's not something we can help with on the forums and something only our ToS team can help with.

For it to show up on "My Bans" there can be a delay before it does.

/Atic
- Tritoe18
  4 years ago
  Thank you @EA_Atic for replying to my post, I understand I may be a drop in the bucket but it seems this has been a pattern of late.
  I have spoken to them through my appeals to my ban with no explanation. Therefore it seems that reaching out to ToS team from the client/customer/player side is unsuccessful, which is why I reached out through here so that an internal team member such as yourself may be able to find an answer that I am apparently not allowed to know. An answer to the proof of my ban, an accusation and action that requires that the burden of proof be on the accuser as it is in every other court or body that deals in punishments.
  Being as I have spent money and time in this game and this ban came out after a long stint of absence, and that I have never used any exploitation software, I do not think that in any reasonable discussion it would be out of the question for me to ask for a direct answer to why I was banned.