Forum Discussion

EDUTzZz's avatar
5 years ago
Solved

Banned for not playing the game...

Long story short, i haven't played Apex for like 2 years now ... last night some friends were playing so i installed it on origin and tried to join them, but when i gopt into the loading screen of th...
  • EA_Mako's avatar
    5 years ago

    Hey @EDUTzZz!

    What you're mentioning here seems to indicate that someone else gained access to the account at some point in the past. A ban at that point would be intended to prevent them from continuing to have access to the account while you were not aware. 

    I'd first check through these security steps to make sure the account has been secured, including a password reset to be safe.

    I'm not showing any cases created from this account yet, so please be sure you've followed these steps to get an appeal sent up to our Terms of Service team. The ban history section on the account does not show all account actions, but you'll be able to create an appeal with the steps in that link regardless. They should be able to get this cleared up for you.