Why can't I log in?

houzhiqiang19​ 

When you mean Steam, do you mean SteamDeck?

If yes than the issue is SteamDeck was never really supported for Apex and using it has been blocked for some time now. So playing Apex via SteamDeck is no longer able to be done. 

If no then provide some more info and maybe we can assist you. 

Not that game machine，It's a computer.Steam platform

Asmodeus566

I attached a picture to it, which is from the computer.

Hey houzhiqiang19​, 

Sorry to hear that there's been difficulty launching the game. 

If you haven't already given these a try, this thread has a couple of troubleshooting methods that might help address this issue. Disabling conflicting programs (DS4 Windows, AutoHotkey, Hamachi, AMD Software) along with completing any pending software and OS updates seemed to have solved this for some players facing the same pop-up. 

Let us know how it goes, thanks! 

EA_mplsnow

Sir, I tried to deal with the post you gave me.But the result is still a little not so good.Nothing has changed.I don't know why.

Hey houzhiqiang19​, 

Thanks for trying out those options! 

Just to confirm, have you also tried disabling the programs below (if you have them installed) then launching the game?

• DS4 Windows
• AutoHotkey scripts
• AMD Software (Adrenalin overlay)
• Hamachi 
• ReWASD
• InputMapper
• JoyToKey
• MSI Afterburner + RivaTuner
• Corsair iCUE macros
• Logitech G Hub macros
• Overwolf, Discord, Steam, EA App, Xbox Game Bar overlays

If you have and the issue remains, please create a case with EA Help in the meantime, they will have additional tools and records to support you. When you create your case, please upload the memory dump you've copied following the crash. It'll be very useful context.

Hopefully that does the trick, let us know!