Re: How to get help with Apex Legends account bans and suspensions

Hello,

I hope all is going well!

If anything I say or any of the images I include are not allowed on the forums please let me know, I will happily take this post down. Sorry if that inconvenience occurs.

As the title states, I have recently received a ban on Apex Legends and it states the PC platform, but I am and always have been an Xbox player. On PC I have about 8 hours and the last time I logged on was March 31st of this year (screenshot provided). On Xbox I have over 10k hours and last played the day of the ban (yesterday). On my ban notice, it says I've been banned for gameplay enhancement on PC (screenshot provided).

The issue is, I do not play on PC often and in the few hours I did it was prominently just firing range with no cheats whatsoever. I usually just hopped on to buy somethings when I was out (at university of example, far from my console) and test them out in the firing range.

I have sent 5 appeals and all of them have been denied with the exact same response, with the last one being denied in under a minute (screenshot provided) which leads me to believe that human review is not actually occurring. Another instance is that in the first appeal I received it didn't mention Apex Legends at all, rather saying [PRODUCTNAME] where Apex Legends should be (screenshot provided). 

Alongside this, I have provided a plethora of proof to show I am a legitimate player of the game which included a video breakdown of the situation (15-20 minutes), 50+ minutes of gameplay clips over a recent 15 day period (yesterday to 15 days before that), and the link to my full TikTok page which has clips ranging from very recent to years back. Furthermore, after the appeals, the views on the videos did not increase which could be a bug on YouTube's side but it's a bit difficult to believe given the lack of communication within the appeals. If anyone would like the name of these videos or my TikTok account please let me know, I am more than open to share them to anyone who would like to see!

Additionally, in the appeals I stated multiple times that I would be more than willing to call (providing my phone number) or email (providing two different emails, one of which is the one this account is made with) and give ANY details they request, but in their response they don't even acknowledge this once.

On top of this, I have attempted to reach out to a member of the ban team directly to which I have received no response.

Overall, I am very frustrated with the lack of communication and willingness to look into my case beyond a surface level. It feels as though if your account gets flagged by the anti-cheat (whether you are actually cheating or not) you will be banned without a second thought.

I would deeply appreciate a response and what I can do next based on my case. I understand appeals are the main method of getting unbanned, but I would greatly appreciate the opportunity to speak to a representative directly. I would be more than willing to provide any details which could be used to aid in getting my account unbanned.

As to the last part of this post's title, I would like to inquire on receiving two different ban alerts. In one of the screenshots provided it shows a temporary ban, and I received an email of this too. However, about 8-10 hours later I received another email saying "BECAUSE YOUR ACCOUNT WAS CHEATING, WE’VE PERMANENTLY BLOCKED YOUR ACCESS TO APEX LEGENDS’ ONLINE FEATURES". Does this mean I am permanently banned from the game or only temporarily. This is an issue I haven't seen others talking about and also did not bring up in my appeal so any input would be very nice, and I thank you for any response :)!

As a note, I do not believe my account was hacked but it is a possibility (which I also brought up in at least one appeal but it was not addressed). I didn't receive any email mentioning any new logins, but I'm also not to aware of how hacking accounts works.

Apologies if this post comes off a bit aggressive, I understand false bans are a part of the process to develop a cheating-free game and that things like this are bound to happen. I am truthfully in a sour mood since from all the logistics I can see, I strongly believe no person is actually looking into my case and it feels like I am being lied to. Again, my apologies, I tried to write this post to convey information, not hate of any form, but it's very bothersome given the situation at hand.

If anyone has any specific questions to my situation and what I've done thus far to attempt to get my account unbanned I would happy to answer here, and I would be immensely grateful to chat with any representative one-to-one at my email: [edit: email address removed].

Thank you for taking the time to read this post, and I appreciate your consideration!