Forum Discussion

5 years ago

Banned from Apex, but haven't played in over a year?

Hello, Today I was scrolling through my email and noticed I received an email from EA. Inside was the following message: Hello, We noticed that your EA account broke EA’s gameplay rules. Bec...

SHADOWSTRIKE1

5 years ago

Thank you, that's reassuring to hear they will look into my case thoroughly.

I did go and download my EA data, and it appears that just in the last two days, there were 9 attempts to log into my account from an unknown IP... The logins failed (I'm assuming because I've changed my account info). But the geolocation tags appear to be targeting the login locations being from Karachi, Osmangazi, Qaraghandy, Blida, Astana, Medan, Ha Noi, etc. I'm over here in the US, so these certainly aren't me.

EA_Aljo

Community Manager

5 years ago

@SHADOWSTRIKE1

It sounds like your email address was discovered and people have been trying to log in using it. An advisor can investigate your account for signs of unauthorized logins.