Forum Discussion

DARK07171's avatar
7 years ago
Solved

Banned in Apex for no reason and now EA wont un-ban me

Earlier this afternoon i was playing Apex as usual, and as usual, I went up against cheaters and this cheat is new, speedhack or superspeed and while battling them I died then suddenly got banned for no reason. I sent a ticket immediately. I wasnt cheating, i wasnt using cheat engine, or any interfering 3rd party software. But EA refused my ban appeal. As a hardworking gamer trying to improve in the game, sacrificing myself to cheaters then getting banned because of accused of cheating is very very unfair. Can anyone help me out? Ive seen people suffer the same problem as I do.

  • Hey there!

    Unfortunately this means the end of the road for your banned account.

    Each ban gets just one appeal chance.

    The ToS team has given you ban a review but found evidence of your account breached the EA User Agreement.

    No one on the forums can do anything about this situation.

    The forums cannot used to debate about account bans.

    Only thing you can do is accepting your account was banned by your own actions.

16 Replies

  • vortrexcian's avatar
    vortrexcian
    6 years ago

    Appreciate the response.

    I have implemented additional security, however, to late as my account is still banned and as yet, have not received a reply from Apex/Origin/EA

    Even though its a free game, highly doubt that I would be playing it again as I'm not going to create another account.

    Thank you very much for your most valuable time in regards...

  • @DARK07171 u right, i dont use cheat or something like that, but somehow i have been client banned. Someone can help me. i spent a long time to play this [Admin - Removed] game and now the result for all the time =(((

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @KillmonggeRR wrote:

    @DARK07171 u right, i dont use cheat or something like that, but somehow i have been client banned. Someone can help me. i spent a long time to play this [Admin - Removed] game and now the result for all the time =(((


    Hey @KillmonggeRR

    Account bans aren't something we can look into here on Answers HQ. When you have a chance please reach out to the Terms of Service team so they can review your account. They will need to decide if the ban can be reversed. 

    For more info on how to reach them check out the EA Help website. They will follow up with you via email as soon as they can. 

    Thanks!

    /Kent

  • kaelrej's avatar
    kaelrej
    6 years ago

    my account was banned too after not playing for just 1 day. and poof im banned, i average only 1-2 kills highest kills. i just downloaded a 2nd little update for season 5 and when i opened it i have 1 apex pack waiting for me then i got 1 rare loba skin.

    and for some reason they won't un-ban my account. there is no chance of unbanning any account even you reach out for their help services

  • nateyboy6's avatar
    nateyboy6
    5 years ago

    i know this was posted awhile ago but i feel i should mention HWID ban AKA hardware ban is not the be all end all and never was.  To understand this you need to know a little more about HWID.  Its formed by taking a hash (an algorithm run on the numbers on your hardware) and that can be changed at any time.  plug your mouse into a different port on your computer? well guess what you have changed your HWID change keyboards or monitors or changed our your ram or HDD recently well guess what you changed your HWID.  Re install the game and your HWID is no longer recognized by EA.  That said the other guy is right Apex is a game of cheaters and kinda always will be unless an update essentially rebuilds it from the ground up.  Side note your post does not make a whole lot of sense its written as if english is not your fist language.  I say this because FAQ means frequently asked questions and it reads like a third graders summited essay then again the other guy was a cheater so cant really lay all the S**t with you now can i.