Battle Pass progress reset/lost, missing or new items

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? i_are_goodest___
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In armory
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Buying spitfire skin
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 16.04.2024.19.46
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? It grab my crafting metals but didn't gave me spitfire skin
What should be happening instead? Giving spitfire skin to my account
Steps: How can we find the bug ourselves? It can happen when you buying skin. And game don't give it to you

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I bought spitfire skin molten soul for 1200 crafting metals and I didn't get it but it ate my 1200 metals