Battle Pass progress reset/lost, missing or new items

I just had this issue occur to me today and it says you had a reply 14 minutes ago but I loaded up my apex and haven’t received anything and I’m done 6000 apex coins 

Hey everyone,

For those mentioning they crafted skins during this issue, please take a look in your collection for any new skins that may be there for the same weapon.

For instance, we've seen people mentioning they crafted Legendary skins for 30 Crafting Materials. However, 30 Crafting Materials is the price of a Common skin, not a Legendary skin.

This was incorrectly appearing as a different skin, which is why some of you noticed skins that aren't even available to craft, such as the Flatline reactive skin. 

If you had spent 30 crafting mats to get a skin, for example, that would have still unlocked the Common skin tied to the particular offer, though the displayed skin would have been incorrect - there were no Legendary skins being granted for 30 crafting mats.

From what we're seeing, the actual level skins were unlocked and should still be present on the account, they may just not have the new item notification. 

On april 8th I bought some skins with crafting metals, but after the next launch of the game I discovered that those skins that I purchased themselves were replaced by others. 

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? i_are_goodest___
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In armory
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Buying spitfire skin
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 16.04.2024.19.46
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? It grab my crafting metals but didn't gave me spitfire skin
What should be happening instead? Giving spitfire skin to my account
Steps: How can we find the bug ourselves? It can happen when you buying skin. And game don't give it to you

‌

I bought spitfire skin molten soul for 1200 crafting metals and I didn't get it but it ate my 1200 metals

@boban09boban09 

For missing items, please make contact with an EA Game Advisor for assistance.

Click the following link to get started:

https://help.ea.com/help/faq/using-ea-help/

Thanks.

你好哥们，我的账号被重置了，我的等级和金币都没了，在被重置之前我的账号有82级和29900金币，被重置已经两周了，还没有修好，请帮我找回我的账号数据，谢谢。顺便说一句，这个账户是在4月3日重置的。重置帐户的电子邮件地址为：[编辑：电子邮件地址已删除]。这几天玩了一会儿，现在的账号等级是两级的，上次修的时候还了一部分币，大概是18000个币吧。