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Yrigollen's avatar
3 years ago
Solved

Battlepass reset after account merge

My Battlepass progress I made on my PS5 was reset after account merge with my PC progress. My PC account was further in level so I understand the account level taking precedence. Also, everything merged successfully. But while I still own the Battlepass, my progress has been reduced from ~40 to 1. 

Is this intentional? I can’t find information on it anywhere.

  • EA_Mako's avatar
    EA_Mako
    3 years ago

    @spicycurr7_ wrote:

    @YrigollenAm I correct in interpreting that the account level is higher on Steam/EAApp, but as far as the Battle Pass is concerned, you progressed on PlayStation?
    If so, I understand that the "progress" is based on the primary account, so it is possible that the Battle Pass lvl was rolled back to 1 for this season accordingly.


    This would be the correct reason. Your BP level will be taken from the primary (highest level) account, so if you had a higher level on a non-primary account that would unfortunately be reset.

    While you would need to grind the levels again, any content you've already unlocked should remain available.

56 Replies

  • @YrigollenIt took account levels, my only heirloom, I no longer own the battle pass, my season progress is set to zero, I lost a bunch of skins, my legend tokens have been reduced to 20K, I’ve lost 700 of my 1200 apex coins, I’ve collected zero treasure packs now, it reset my season 19 progress so now I don’t have my Plat badge from last season, and to make it even worse my event progress has been reset. Respawn better compensate every player that’s been affected by their incompetence

  • @EA_Mako
    My main account is my ps4 account. I did my battle pass on my ps4 account and yet I lost it overnight and its telling me I have to buy the battlepass again soooo... what do I do?
  • Keep us all updated 😭🙌🏻 I got my first 4k this season, all lost!

  • idorisumanga's avatar
    idorisumanga
    2 years ago

    Same here, like I just can’t believe this. First my breakout challenges reset now the battle pass. Like cmon I can’t take anymore😭😭😭

  • Mai7ai's avatar
    Mai7ai
    2 years ago

    Same here. Battle Pass Progress Gone, Some skins gone, Breakout Challenges Gone, Lost some Coins, gained some Crafting Mterials, lost some Legend Tokens.

    WTF is happening =/

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