Forum Discussion

846231543q's avatar
3 years ago

Begging the authorities to help me.

My account has been restricted, please help me.I don't have any violations. I don't know why my account was restricted when I logged in. I hope the official can help me. I feel a lot about you. I like this game very much.I really didn't violate the rules.Please help me lift the account limit.

9 Replies

  • @846231543q oh mate - they cant help u here on forum unfortunately......alot of banned were here - all they say u have to write to a team directly - there is a form in topic
  • 846231543q's avatar
    846231543q
    3 years ago
    @豹2号 There has been no reply to the email, and the long wait has made me miserable.
  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @846231543q,

    sadly we can't help you regarding the topic of bans and account sanctions here on the forum as we do not have access to your account here. All you can do right now sadly, is to wait for a reply, which can take a few days, especially over a weekend when fewer people are working. 

    - Pythia

  • @EA_Pythia I posted it for a week, but there was no news at all.I didn't violate any rules. I didn't know what happened. I found it was restricted when I landed.I feel depressed that I can't play Apex.
  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @846231543q,

    as I said, I cannot do anything regarding this here in the forum, as only EA Support has access to your account. If you haven't got an E-Mail back, I recommend checking your spam folder. You can also create a new case, though that will close your previous case.

    - Pythia

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 years ago

    As I said, no one on the forum is able to look into accounts. We Community Managers are the officials here and do not have access to account details. All we can do is redirect you to EA Support, who are the only one that can help.