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Lemouchou's avatar
Lemouchou
5 years ago
Solved

Black screen and full speed fan gpu

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number Amd Vega 56 Asus strix Enter RAM memory size in GB 16 What is your gamertag/PSN ID/EA Account...
  • Lemouchou's avatar
    Lemouchou
    5 years ago
    @EA_Kent I’ve « resolve » the issue in disable some service from Apple I don’t know why : it was bonjour services and iPod service. No black screen since then
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @Lemouchou. 


When you have the chance could you grab a DxDiag and share it here so we can take a look? You can find more information on how to pull one up over at the EA Help website. 

Once you have the file please attach it to this thread. Thanks!

/Kent

Lemouchou's avatar
Lemouchou
5 years ago
@EA_Kent I’ve « resolve » the issue in disable some service from Apple I don’t know why : it was bonjour services and iPod service. No black screen since then
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Lemouchou 

    Ah, I see. 

    Thank you for following up to let us know how you were able to get it fixed! 👍

    /Kent

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