Forum Discussion

4 years ago

Solved

Bought new PC, got system crash and reboot

New PC reboots while playing Apex Legends

Hi, I'm trying to solve this issue, playing Apex Legends causes my computer to reboot. I thought I had fixed it by limiting FPS to 120, which helped a bit as crash is not that often but it still happens. I get black screen with the audio getting "stuck" and after 3 seconds computer reboot. I'm trying to replicate this in other games, but so far Apex Legends it's the only one getting my system to reboot.

I have already tried:

Fresh Windows Install
Replaced PSU
Reinstalled Apex
Limiting FPS

Updated BIOS to latest one
Installed Chipset drivers
Tried different Nvidia drivers "including latest one"

In event window I get EVENT ID 41 Source: Kernel-Power

I hope I can get some help, it's very hard find stuff to try in order to solve this. Thank you in advance.

System spec:

MOBO > Asus Prime X570-P
CPU > AMD Ryzen 7 5800X
MEMORY > G.Skill Ripjaws 2x8 3600MHZ (XMP)
POWER SUPPLY > Legion GX PRO 650W
VIDEO CARD > ELSA GTX 1660S
SSD > NVMe 512GB W.D black NS750 with heat sink

EzyHawk
4 years ago
@BronzePl4ys Could you verify what settings you run the game in, fps, resolution, graphics etc?

Did you install all drivers correctly on your newly reinstall?
the EVENT ID 41 Source: Kernel-Power is is often caused by underpowered or a failing psu.
Could you tell me what hardware you run and what psu you have?

Have you tried to co to your Power Options > Edit plan settings > Change advanced power settings > set "turn off hard disk after" to never and "sleep after" to 0?

Verify that all your drivers are up-to-date and that your OS don't have any updates.
old drivers, faulty ram, cpu, gpu etc may cause this issue too.

5 Replies

BronzePl4ys
4 years ago
@BronzePl4ys Any help from bots or staff?
ClapMyAssExodus
4 years ago
The games trash and on a 15+ year old trash engine.. My game crashes to desktop with no error and this is the only game I own that crashes.. EA doesn't care, Respawn doesn't care, if you search for similar issues you can find post days old, months old and years old, all promising a patch or its driver related.. The fact is its a * engine with a company that cant support its user cause they don't care. The support you will get is from a tier 1 bot tech that doesn't even know how to do a fresh windows install. . There isn't a fix, the game is broken and has been. Good luck.
BronzePl4ys
4 years ago
@ClapMyAssExodus Sheeesh bro, looks like an awesome game company? I hope you can solve your issue, I'm trying hard to fix mine; game is fun to play even for * standards lol
BronzePl4ys
4 years ago
@ClapMyAssExodus Well this is so bad, game keeps rebooting my system randomly while playing it. I have played a lot of other games and 0 issues. It's only apex, anyone here can give me a hand?
EzyHawk
Hero
4 years ago
@BronzePl4ys Could you verify what settings you run the game in, fps, resolution, graphics etc?

Did you install all drivers correctly on your newly reinstall?
the EVENT ID 41 Source: Kernel-Power is is often caused by underpowered or a failing psu.
Could you tell me what hardware you run and what psu you have?

Have you tried to co to your Power Options > Edit plan settings > Change advanced power settings > set "turn off hard disk after" to never and "sleep after" to 0?

Verify that all your drivers are up-to-date and that your OS don't have any updates.
old drivers, faulty ram, cpu, gpu etc may cause this issue too.