Forum Discussion

Rising Newcomer

1 day ago

Bring back human support

Hi EA, I’m reaching out after multiple failed attempts to resolve this through your support system & and even your twitter account, but to no success. I was targeted by hackers and ended up that my...

anticheat

EA_Mako

Community Manager

15 hours ago

Hey friendlysoloqbot,

We do not use AI or automated support or responses to appeals. The Terms of Service team that investigates all appeals is fully human, though they'll often use templates when sending a response to keep the information provided consistent with others in that particular situation.

The Twitter account does not offer support I'm afraid, so the best and only route to have a ban investigated would be through this appeals process. You're welcome to send another appeal to have a different member of the ToS team take another look. Other access can certainly be taken into account, but isn't always the sole factor.

I'm not able to see or provide specific details about this particular ban, but please be sure you're submitting an appeal with the steps above rather than just contacting standard support and the ToS team will be able to take another look at the situation.