Forum Discussion

4 years ago

Solved

Can’t ADD FRIEND

My friend just started playing apex on his computer and i play on ps4 and when he goes to in game settings the Cross Platform Play isn’t showing up and when i try to had him it says ‘NOT FOUND’ can someone please help me find a why to had him.

EA_Illium
4 years ago
Hi @7447666, as @Tradables suggested we may be running into a security/privacy issue. Can you and your friend log into the EA's Customer Portal and check the privacy settings?

5 Replies

EA_Illium
EA Staff (Retired)
4 years ago
@yelpag To confirm the option for cross-play is not there, or can they not enable it?
EA_Illium
EA Staff (Retired)
4 years ago
@yelpag Wanted to check if you were still running into this?
7447666
4 years ago
I've been having the same problem and my friend said when they look up my name it doesn't show up

I play on ps4 and my username is [removed]
Tradables
4 years ago
@7447666 Its a high possibility that in security settings for your account, your name may be unlisted. go through all settings and make sure you have able to find you by username set to everyone.
EA_Illium
EA Staff (Retired)
4 years ago
Hi @7447666, as @Tradables suggested we may be running into a security/privacy issue. Can you and your friend log into the EA's Customer Portal and check the privacy settings?

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