Forum Discussion

yelpag's avatar
yelpag
4 years ago
Solved

Can’t ADD FRIEND

My friend just started playing apex on his computer and i play on ps4 and when he goes to in game settings the Cross Platform Play isn’t showing up and when i try to had him it says ‘NOT FOUND’ can s...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @7447666, as @Tradables suggested we may be running into a security/privacy issue. Can you and your friend log into the EA's Customer Portal and check the privacy settings?

Tradables's avatar
Tradables
4 years ago
@7447666 Its a high possibility that in security settings for your account, your name may be unlisted. go through all settings and make sure you have able to find you by username set to everyone.
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @7447666, as @Tradables suggested we may be running into a security/privacy issue. Can you and your friend log into the EA's Customer Portal and check the privacy settings?

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,559 PostsLatest Activity: 2 hours ago