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Amoosins2's avatar
Amoosins2
Newcomer
2 days ago

Can 't eneter loby and show white screen

I did reset my password in apex legends but i can 't enter and show white screen

 

1 Reply

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi there,

    Sorry to hear you're getting a white screen.

    Could you first try the troubleshooting steps in our Guide for Fixing Crashing and Freezing Issues to see if they help?

    If you're using an AMD graphics card, I'd also suggest trying a clean reinstall of your AMD Software: Adrenalin Edition and graphics drivers. You can use the official AMD Cleanup Utility to remove the existing drivers before reinstalling them from AMD's website.

    If the issue persists, could you also share your DxDiag report and let me know whether you're seeing any error messages alongside the white screen?

    Thanks for your patience.

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