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roohimself's avatar
roohimself
6 years ago

Cannot create log files when apex crashes

Hi all,   My Apex legends is crashing from time to time (intermittently and cannot see a pattern). So i want to diagnostic the logs that can be generated in apex. From what i've read they're suppos...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@roohimself 

Thanks, I appreciate the details!

Is Origin also installed on the X: drive, or does it live on the C: drive? 

/Kent

roohimself's avatar
roohimself
5 years ago

@EA_Kent Hi Kent,

I've actually tried uninstalling the origin client (with revo-uninstaller to remove all related things to your client) and installing it again. 

That said, initially it was installed to X: drive, but currently running it at the C: drive to see if it made any differences but it does not affect the outcome.

I've added a gif to imgur to show the client is acting when i try to set it to start logging from the client (and it's games) 


See below url: 

https://imgur.com/a/MkP3sro

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @roohimself. 

    I appreciate the update!

    Usually when something like this happens it's because Origin is being prevented from saving changes to the client settings. In some cases it's because there's something blocking the client from editing the files where those settings are kept. 

    What sort of security software are you currently running? Have you double-checked to make sure there's an exception for Origin? 

    /Kent

    • roohimself's avatar
      roohimself
      5 years ago

      I figured so to, i'm actually not running anything except windows defender. And it has a "feature" that does not let you tamper with certain folders for instance my documents and such, but this is turned off. But if you know where those settings are save? I can go tinker it with myself since this is probably not an origin issue, might be an windows/microsoft thingy that needs to be changed. 

      Then i can look into to logs to see what's what on the crashes, btw latest patch i've noticed far less crashes! Nice! 

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @roohimself 

        I believe those files for the client settings should be saved under the Origin folder in the AppData\Roaming folder in Windows. If something is blocking changes to the files in that particular folder it might be the culprit. 

        /Kent

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