Cannot create log files when apex crashes
Hi all, My Apex legends is crashing from time to time (intermittently and cannot see a pattern). So i want to diagnostic the logs that can be generated in apex. From what i've read they're suppos...
Forum Discussion
@EA_Kent Hi Kent,
I've actually tried uninstalling the origin client (with revo-uninstaller to remove all related things to your client) and installing it again.
That said, initially it was installed to X: drive, but currently running it at the C: drive to see if it made any differences but it does not affect the outcome.
I've added a gif to imgur to show the client is acting when i try to set it to start logging from the client (and it's games)
See below url:
EA_Kent
Community Manager
Community ManagerHey @roohimself.
I appreciate the update!
Usually when something like this happens it's because Origin is being prevented from saving changes to the client settings. In some cases it's because there's something blocking the client from editing the files where those settings are kept.
What sort of security software are you currently running? Have you double-checked to make sure there's an exception for Origin?
/Kent
I figured so to, i'm actually not running anything except windows defender. And it has a "feature" that does not let you tamper with certain folders for instance my documents and such, but this is turned off. But if you know where those settings are save? I can go tinker it with myself since this is probably not an origin issue, might be an windows/microsoft thingy that needs to be changed.
Then i can look into to logs to see what's what on the crashes, btw latest patch i've noticed far less crashes! Nice!
- EA_Kent
I believe those files for the client settings should be saved under the Origin folder in the AppData\Roaming folder in Windows. If something is blocking changes to the files in that particular folder it might be the culprit.
/Kent
Hi Again,
I have been out of luck with this game, still crashed intermittently to the Desktop and i still have no clue why.
What i can see in \crashpad\db\ - there is created crashdumps but i do not have a too to analyze and there is no way to contact tech support to get further help.
I really like this game, but i need some help to narrow my problem down, i've been trying more or less everything that i can think off. What should i do now?
- EA_Kent
Hi @roohimself,
I appreciate you following up. I'm sorry to hear you've still been running into crashes.
Were you ever able to try setting up your PC in a Clean Boot to test and see if that makes any difference at all? If not, can you give that a shot and see if it helps? If these crashes are related to something else running on the PC that might help to get around it. For more information on how to set one up check out the EA Help website. Let me know how that goes when you've had a chance to try it out.
Thanks!
/Kent
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