Cannot enter Ranked mode
Hello,
I am experiencing an issue with my Apex Legends account.
I am able to log into the game on my PlayStation, and other accounts on the same console can access and play the game normally. How...
Forum Discussion
EA_Mako
Community Manager
Community ManagerHey Daniel-X-lille,
Were you in a ranked match immediately prior to this error showing up, or has that been appearing for a little while now? Based on how long you mentioned playing, I assume that's on this account and not an older one - this one is level 20 and completed the challenges needed for ranked, right?
There are no bans or restrictions on the account that I can see, so I'd try the following to force an account resync and see if that changes things at all.
- Fully close Apex
- Log out of PSN
- Restart your console
- Log back in
- Restore licenses on your console
- Relaunch Apex
Aside from that, which data center are you typically connecting to? Are you able to switch data centers to see if that makes a difference?
If you're able to connect to other modes, can you try a couple pubs or Mixtape matches and then see if you're able to swap back to ranked afterwards?
While less likely since you've mentioned being able to hop in on other accounts from the same console, it may be worth clearing local Apex save data and reinstalling. As a last resort this won't impact your progress, but may wipe any individual settings changes you've made.
I have already tried all of these steps. Whenever I try to enter Ranked, the game goes to the loading screen, then suddenly the screen turns black and it crashes and gives me an error. I've tried everything you can think of.
- EA_Mako
Sorry Daniel-X-lille, I tried to keep it to steps you had not mentioned in your post to avoid repeating anything.
We'll pass along that you're seeing this error, but I have no other steps to offer currently in that case, I'm afraid.
It looks like this may have been missed - can you confirm which data center you typically use?
This issue started happening after your latest update, and honestly, you should be ashamed. This game is clearly not in the hands of the right people. If it were managed by a company like the one behind Fortnite, it would probably be the best game in the world every year. I’ve spent a lot of time and money on this game, just to be told today that you don’t even know what’s going on or where the problem is
DATA CENTERS*
Name:
Ping:
Packet Loss %
eu-central-1
52
0
us-east-1
121
0
us-central-1
152
0
us-west-2
187
0
sa-east-1
244
0
ap-northeast-1
298
0
ap-southeast-2
327
0
ap-east-1
342
0
ap-southeast-1
359
0
me-south-1
-1
100
- EA_Mako
Thanks for that Daniel-X-lille, but I'm afraid it doesn't give the information I was after originally.
Can you please tell me which data center you typically connect to?
You want it “clean and organized,” as if chaos wasn’t part of the original design. Fine, here it is properly lined up:
eu-central-1 — Ping: 52 ms — Packet Loss: 0%
us-east-1 — Ping: 121 ms — Packet Loss: 0%
us-central-1 — Ping: 152 ms — Packet Loss: 0%
us-west-2 — Ping: 187 ms — Packet Loss: 0%
sa-east-1 — Ping: 244 ms — Packet Loss: 0%
ap-northeast-1 — Ping: 298 ms — Packet Loss: 0%
ap-southeast-2 — Ping: 327 ms — Packet Loss: 0%
ap-east-1 — Ping: 342 ms — Packet Loss: 0%
ap-southeast-1 — Ping: 359 ms — Packet Loss: 0%
me-south-1 — Ping: -1 ms — Packet Loss: 100%
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