Forum Discussion

2 years ago

Solved

Cannot Launch Apex after Final Fantasy Update 1/9/2024

When I boot up the game from both EA or Steam I get the loading audio, see Respawn animation, and the game crashes. There is nothing in the crash report file. I have uninstalled and reinstalled on both ea and respawn. Drivers are up to date, sys software is up to date, uninstalled and reinstalled the anti cheat, repaired game files, repaired anticheat, ran things as admin, closed background tasks, whitelisted Apex on protection softwares, and restarted my PC. At this point I have exhausted every option I can think of.

EA_Mako
2 years ago
Hey everyone,

We've just pushed a PC update that should help address these concerns.

Please be sure to give the patch a shot next time you're able to log in, and let us know if you're still experiencing this issue afterwards. Thanks!

85 Replies

jenifairy5
2 years ago
Thank you! It works for me now.
EA_Mako
Community Manager
2 years ago
Hi @MR_OJR,

Are you using DX12 or DX11? Do you get any errors when trying to launch the game?
MR_OJR
2 years ago
Hello - it fails in either DX11 or DX12 - the EA/Respawn logo appears and then black screen with the Apex logo and three stripes in the bottom right corner and then it stops there. I have to force a restart because while it is not loading it makes everything on my computer churn to a halt. Tried to change BIOS settings but the AES-NI option is not available. It looks like quite a few users on Steam having the same problem.
MR_OJR
2 years ago
Hello - Is there any further support or advice available that you may be able to provide please? I am still unable to load Apex Legends and tried about every thing I can including reinstall / driver updates etc.
SY_falcon291
2 years ago
It seems like a way older problem I have been suffering with no solution. I have the problem since October or November.
What I found out, if you keep on trying to run the game, sooner or later you will be making progress, and it will start working. After updating the graphic driver, the problem starts again. Strange enough updating Apex Legends does not cause any problem.
I have the game both in Steam and EA. When the problem is resolved in one platform, it is also resolved at the other platform.