"Recognized Device" bug on Xbox (Case #247027186)

Hello,
I am locked out of my EA account, but able to log in with my Xbox account.  because I lost access to my old email and phone number. Live chat keeps telling me to use 'Verify on a Recognized Device' but it’s completely broken on my console. I tried everything with apex, I even downloaded madden to see if I get the pop up but nothing! I get that they’re stuck in a script looped. I was wondering if a community manager is able to help me. I have receipts, and able to provide IP address if needed. 
please the account is over ten years old, and I don’t wanna lose it.