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LIUCHAOTABABA's avatar
LIUCHAOTABABA
Rising Newcomer
4 months ago

Cannot successfully create new EA Help cases

Hi,

My account has been stolen on 2024/06 and then banned but I just found out until now when I tried to pick up Apex Legends again a few days ago. I immediately contacted a advisor and retrieved the account using a new account that I registered, but after them I am unable to create dispute (or, to be specific, ANY SINGLE CATEGORY OF) cases. No matter how I fill in the EMAIL US form, I will end up in this screen and I never received any confirmation email (with case number to ensure new cases are created), nor finding any new cases in the My Cases section.

Can anyone help me? I have been with this account for over a decade and played Apex since pre season. It is really sad to see it ends up like this. I cannot even make contact with the TOS regarding this matter.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi there. Which browser are you using? If you're not using Chrome, try that and put it in incognito mode to make sure cookies aren't interfering somehow.

  • LIUCHAOTABABA's avatar
    LIUCHAOTABABA
    Rising Newcomer
    4 months ago

    Hi,

    Sadly this did not working. I am using Edge. I have tried the same from Safari but it also did not work. I just cannot create any Case so that the matter can be reviewed D:

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Try creating a case without being logged in. You can reference your account in the message you send them.

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