Forum Discussion

Bravojustakid11's avatar
Bravojustakid11
6 years ago

Cannot upgrade from previous account to teen account

I turned 13 and when I tried logging on to apex legends I was greeted with a sign that said UPDATE YOU ACCOUNT TO TEEN ACCOUNT I tried with my one and only gmail but got denied because it was ALREADY...
Hobbitsonberbo's avatar
Hobbitsonberbo
5 years ago

It says duplicate email does that mean I lose my stuff on apex legends I've spent to much money on my apex account help

MaddmanTDMx_x's avatar
MaddmanTDMx_x
5 years ago

Log into your EA account, update your email address to a different one, verify that, then log back on to Apex, and input your email address that you just changed from, and it should let you create a "new" account. Just did this with my son and it worked and he kept all his content. 

  • syrupwaffle000's avatar
    syrupwaffle000
    5 years ago

    i tried that and it said "not able to update at this time."

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