Cant add crossplay friends
I am on ps4 and am trying to add an xbox player but when i search it is "not found" and when he searches it is found and an invite is sent but i dont receive it. If anyone knows how to fix it can u p...
Forum Discussion
EA_Kent
Community Manager
Community ManagerI see, thanks!
Can we try running through some troubleshooting steps to see if that helps at all? I'm curious if there might be a connection issue of some kind that's not allowing the invites to go through. When you've got a chance I'd recommend starting off with the basic connectivity steps from the EA Help website to see how that goes.
If the same issue is still happening after that check out the PlayStation-specific steps as well. Let me know if you're still having trouble afterward. Thanks again.
/Kent
I have tried it but it isnt seeming to make a difference if you have any other ideas please let me know because that would be super helpful
Thanks
- EA_Kent
Thank you for giving that a shot. I really appreciate it. Do you know if your friend is on a child account?
/Kent
- @EA_Kent
Hi, not sure why it is taking so long for you to respond if you dont have the answer thats ok just let me know but otherwise can you get back to me as soon as possible
Thanks- EA_Kent
Hey @rurlzy,
Do you know if your friend has access to a PC? If so, can he try logging into Apex Legends with the same account to see if he can add you as a friend there? I'm really wondering if this is only happening on Xbox, or if the same thing might happen if he tries to add you on PC as well.
If he can add you on PC have him try logging back into Xbox afterward and see if you can see each other to send invites there. Thanks!
/Kent
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