Cant appeal a ban
Hi. I need help with an issue on the EA Help website. I was banned in Apex Legends and submitted an appeal a while ago. Under My Cases the ticket is marked as closed, but in my Penalty History it is ...
Forum Discussion
EA_Mako
Community Manager
Community ManagerThis should let you open a case directly, it has nothing to do with your penalty history unless you go back through the "Submit an appeal" reason -
https://help.ea.com/en/customer-care/
Since you're needing to speak with support in this case, I would use something like Login issues rather than the appeal option.
That should at least get you to a point where support can take a look at the account to see what options are available, but I couldn't say what they'll be able to do from there - that will be the best way to try and have them get this in front of the ToS team if you're unable to do so, however.
I tried following that exact link and selecting "Login issues", but as you can see in the screenshot, it only offers the self-serve tool and does not provide any "Contact an advisor" or Chat/Email options at all. Is there any other category or a direct way to get a case opened so it can be escalated?
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