Forum Discussion

iliszn's avatar
iliszn
5 years ago
Solved

Cant connect into a match after playing 3 games

So i have recently been having a problem after the ranked spilt begun on olympus. I can play 3 matches at a time and on the 4th match I cannot connect at all, and I'm forced to restart my game or el...
  • iliszn's avatar
    iliszn
    5 years ago

    Alright, i have found a solution that worked for me. 

    My Malwerebytes detected some kind of malwere that was affecting my connectivity. Went ahead and deleted it, rebooted my pc. and just to make sure reinstalled apex legends and it started working like usual.

    this took way too long to figure out and i hope this helps some people out if they experience issues like these.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@iliszn 

I understand, thanks!

Have you had the chance to try starting up your PC in a Clean Boot to test and see if that helps at all? If there's anything else running that could be related to this it may help narrow it down. 

You can find more details on how to set up a Clean Boot over at the EA Help website. If you're able to give it a shot please let me know how it goes. Thanks again. 

/Kent

iliszn's avatar
iliszn
5 years ago

I have tested the clean boot last week, but I could try again.

Post from last week: "Ok so the connectivity steps didn't work. but on the PC-specific steps, after running the game on admin mode on a clean boot, it made the bug random. it can happen on the 1st game or the 5th. so I think its a hardware based issue. This just really sucks. Ill try something on my own and ill contact again if I get some progress with this issue."

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @iliszn 

    Ah, that's my fault. I do see that post. Did you make any recent hardware changes on your PC? 

    /Kent

  • iliszn's avatar
    iliszn
    5 years ago

    No. the last hardware change I made was getting a new CPU a year ago.

    I still haven't figured out what the issue could be. I'm getting really annoyed that I cant play the game like I used to.

    I'm still going to be looking for a possible fix.

    Still hoping that we can fix this problem some day.

  • iliszn's avatar
    iliszn
    5 years ago

    off topic info but hopefully this helps somehow.

     I've been getting code: nets and code leaf's recently too.

    On login I get the error message code: net and sometimes after a game that has been super laggy, I get a code leaf.

    these 2 added to my original issue is just super frustrating.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @iliszn 

    Thanks for following up!

    Those errors typically point to connectivity issues. Would you be able to try setting a static IP address in Windows to see if that makes a difference? The Port Forward website has step-by-step instructions on how to set that up. 

    If you're able to give that a shot please let me know how it goes. Thanks!

    /Kent

  • iliszn's avatar
    iliszn
    5 years ago

    alright so I have taken some time away from these issues, and I just hope the next season fixes them.

    This has basically taken a full split out of my ranked and gameplay grind. Really annoyed at this, hoping this gets fixed.

    Ill come back to this post next season.

    I appreciate the help you've given me!

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @iliszn 

    I understand. Feel free to give me a shout here whenever you've had the chance to play again. 👍

    /Kent

  • iliszn's avatar
    iliszn
    5 years ago

    Alright, i have found a solution that worked for me. 

    My Malwerebytes detected some kind of malwere that was affecting my connectivity. Went ahead and deleted it, rebooted my pc. and just to make sure reinstalled apex legends and it started working like usual.

    this took way too long to figure out and i hope this helps some people out if they experience issues like these.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @iliszn 

    Thank you for following up and letting me know! I'm glad to hear you were able to figure out what was causing the problem. 👍

    /Kent