Forum Discussion

3 years ago

Can't enter a game; endless matchmaking

Hello, I play Apex Legends through steam on my PC and since the newest update, I haven't been able to solo play on either Duo or Trios. I have tried to enter with the fill team members box both chec...

RunningScaredLP

3 years ago

It automatically connects to Iowa GCE 1 through 4. I have tried Salt Lake, Dallas, and Oregon. I am on a wired PC and I have restarted the modem, restarted the computer, uninstalled and reinstalled Apex. But it will not let me as a solo player enter a game. It is an endless match making screen and the numbers waiting in the que do change repeatedly.

Psycho_Karaoke

3 years ago

This has been happening to me since Friday and is really REALLY messing up the way I normally play.

I have a post in the bug reports about this very issue here: Never-ending queuing with fill teammates unchecked

There's at least one PS4 player experiencing something similar as well.

I've already confirmed that -for me- this is something outside of standard connectivity issues. I tried different regions (first thing I did when I couldn't get into a game). I tried on my desktop and my laptop, along with a round of verifying the game files in origin.

The real kicker is this though: my two kids have their own Apex Legends accounts, I can log out of origin and log in as one of them and everything works FINE - they can uncheck "fill teammates" and get into a game with no problem. If I log back into my account the problem returns. The fact that other origin accounts on the same computer/install aren't seeing the problem should eliminate most user-side sources of the issue (install corruption, driver issues, network connectivity issues etc).

It works consistently on some accounts. It's completely broken on another. I still can't figure out what the difference actually is.

EA_Mako
Community Manager
3 years ago
Thanks for the additional details @Psycho_Karaoke! Definitely strange that this appears to be specific to certain accounts.

Just poking into this a bit more from that angle, it does appear we're looking into some additional reports regarding the no-fill option not allowing proper matchmaking.

That may indeed be contributing to this situation so if we have further updates I'll be sure to share.
- Octopushy
  3 years ago
  @EA_Mako Same situation, I have posted elsewhere on this board about this, too. Apparently same affected servers, Oregon and Iowa - but Virginia works fine for me. I shouldn't have to tolerate 2x normal ping to play, though.
  - RunningScaredLP
    3 years ago
    Agreed! I started a new profile just to see if that would make a difference and I could get into the East Coast, but my ping was nearly triple, which makes the game impossible to play.
sailormarymoon
3 years ago
I’m the same way!
- JDmRogue1
  Rising Scout
  3 years ago
  Same issue with the endless matchmaking when fill teammates box is unchecked on PS4 however I can get into a game when I check the fill teammates box in duo and trio matches.
  I can also get into the firing range when the fill teammates box is unchecked but not duo or trio matches.