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sgini's avatar
sgini
2 years ago
Solved

Can't login on ps4

I just downloaded the game, opened it and when the game is booting up, when it has to log into my EA account, there appears a white screen followed by a reestablish your password screen. I have reestablished the password but it doesn't seem to help.

When I close the screen it says that can't stablish connection with the EA services. ERROR CODE: 102122.

Please help I just want to play

  • EA_QueenBee's avatar
    EA_QueenBee
    2 years ago

    @sgini,

    I recommend that you reach out to our live support team about this. They can take a look at how they can either get you back into your account, or else they can take a look at how they can help you link that PlayStation to your active EA account. You can reach out to them via the steps here.

5 Replies

  • sgini's avatar
    sgini
    2 years ago

    You were right, it appears that it is linked to a disabled EA account. How can I change that?

  • sgini's avatar
    sgini
    2 years ago
    @EA_QueenBee
    You were right, it appears that it is linked to a disabled EA account. How can I change that?
    Sorry I repeated, I am not experienced with the forum.
  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @sgini,

    I recommend that you reach out to our live support team about this. They can take a look at how they can either get you back into your account, or else they can take a look at how they can help you link that PlayStation to your active EA account. You can reach out to them via the steps here.

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