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zyxmww's avatar
zyxmww
Seasoned Newcomer
6 days ago
Solved

cant make a case on ea.com

so my account got hacked and i was needing to make a case on ea.com but when trying to do so ill put in "compromised ea account" as my issue but when trying to type in what "Console" i play on i cant...
  • EA_Lanna's avatar
    5 days ago

    Hi folks, 

    I've tried to replicate this, and was able to select the platform without any issues. This might be browser-related. Could you give the following steps a try and let me know how you get on:

    • Clear your browser cache
    • Test this from a different browser
    • Try sending a help ticket from a different device. 

     

    - EA_Lanna