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CloudTheWolf's avatar
6 years ago

[CLIENT] Couldn't Allocate A Client RUI Instance; 2504 Already Exist

Product: Apex Legends
Platform: Origin
Please specify your platform model. Windows 10 (Version 10.0.18362 Build 18362) x64, Processor Intel,Core i5-6400 CPU, NVidia GeForce GTX 1070, 32GB Ram
What is your gamertag/PSN ID/EA Account name? CloudTheWolf
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Which Legend were you playing (if applicable)? Wattson
Which Legends were your squad mates using (if applicable)? Can't Remember
Where did the issue occur? In a match
Which part of the map or menu were you in? In dropship, above respawn point southwest of Hydro Dam 
What were you doing when the issue occurred? Being Re-spawned
Did your squad mates also experience the issue? Unknown, played with randoms.
How many matches had you played in a row before the issue occurred? 2 or 3
When did this happen? (dd.mm.yy hh:mm) 08.07.19 20:00 UTC (Approx)
How often does the bug occur? 1st time seen (New Issue?)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My teammates got my banner and re-spawning me the game froze and kicked me with the below error
What should be happening instead? Should have re-spawned and jumped out the ship
Steps: How can we find the bug ourselves? Don’t know.

16 Replies

  • Zeelmaekers's avatar
    Zeelmaekers
    Hero+
    6 years ago

    Hey @BannedAccountKDL 

    That issue is most of the time caused by a server-sided problem.

    If you repair/reinstall the game you should get these crashes less often.

    You should have received an mail informing you the rules you broke and the duration of the ban.

    If you think this ban was applied by mistake, you best contact the Terms of Service team again

    We cannot really help you with banned accounts here on Answer HQ.

  • I also just got it; playing ranked on 4/3/20 and literally as my two teammates went to rez me in the circle, the screen went black like normal but instead of focusing back in the ship, I just crashed with the same error.  =(

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