Community Admin(Ps4) after every match it gives me this error(code:leaf) and bring me back to menu, and every 2 or 3 matches after readying up blank loading screen comes up and the same error appears, also each 6-7 matches i stock in attempting connection and i have to close the game n start it again, this error really is making me cold for the game
Community ManagerHey all,
We know this is frustrating and I've experienced the code errors myself going into the Legend selection screen while playing last night. The team is still actively perusing this and we're hoping to get some positive feedback on whether these steps below have any positive effect in reducing the amount of times it occurs or resolves it completely for you. We want to make sure you can jump into Kings Canyon without worrying about this in the back of your mind, so any feedback and/or workarounds you can provide are super helpful.
I have never received the eleaf error until the new update, I have seen others experiencing the issue in other code releases. There is potentially a routing issue here, having the end users reconfigure their network is not something you should consider as a work around. We should not have to reconfigure our network as it was working fine with the same configurations in the past. A misconfiguration on the end user could pose a security risk. The new code or the modification to the code has caused us to have trouble getting a functioning server.
My recommendations:
1. If you can reproduce the issue (which you can), I would use an application that could capture your routing calls or web calls.
2. Check if your servers resources are above normal thresholds - cpu, memory, disk
3. Pull all bad servers from load
4. If there is a possibility to roll back to a known good code version I would imagine you end user would appreciate more stability vs features.
My network stats:
200 mbps down, 10 mbps up
Own modem and router with most recent updated
Googles DNS
Hope this help, we really like this game the faster the fix the better for us.
I play Apex on my Xbox One X and I usually play at night and I have a roommate that plays on his One S and we are both hard wired and I have the Nighthawk AC1900 smart router and I have done everything you posted and still get booted but I have noticed the whoever is host usually gets booted, we literally are in the same room and can’t get into a game. It started happening after the new character was added.
Community ManagerIdeally we never would want you to go through these steps to perform that. Some routers might have specific ports closed off by manufacturer default or from an update. @The2xB2B just mentioned updating the firmware on the router fixed this (which I've also seen fix other connectivity issues). That is a simple thing to check, you just have to login to the router's admin panel (instructions are usually on the router itself) and go to the hardware update section to see if one is available.
We've seen others fix connectivity issues when two consoles or PCs under the same network couldn't connect properly. A few quick network adjustments help some players out if you wanted to give them a look below.
Console Thread
Let us know if you have any questions. Our Live-Support team is always on standby 24/7 if you need immediate 1:1 troubleshooting, however they could be limited on walking you through network adjustments which would best be handled by your ISP.
