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NateBakerHead's avatar
NateBakerHead
4 years ago
Solved

Code Signon Kick Mid Match

As I'm playing I get kicked mid match with code signon. I thought it was do to network optimizations from an autoexec but it still happens with them disabled and with autoexec off entirely.

I've attached my DxDiag results to rule out Driver/Windows Updates. I've also gone and verified game within Steam. 

  • EA_Kent's avatar
    EA_Kent
    4 years ago

    @NateBakerHead 

    Thanks for following up!

    I would like to see if manually setting a different DNS in Windows would make any difference. I've heard from a few people in the past who have mentioned that it's helped with similar issues. 

    You can set a different DNS through the Windows TCP/IP settings. For more info on how to get there check out the Microsoft Support website. Choosing the Manual option will let you enter a DNS of your choice. I usually go with the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but I've also seen a few people mention that using the public Cloudflare DNS resolver has helped (Primary DNS: 1.1.1.1). 

    Let me know if you're still running into the same issues afterward. Thanks! 

7 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @NateBakerHead, 


    What happens if you start your PC in a Clean Boot before running Apex Legends? If there's something else running that could be related to the disconnections that may help narrow it down. 

    For more details on how to set up a Clean Boot check out the EA Help website. Let me know how that goes when you've got the chance. Thanks! 

  • NateBakerHead's avatar
    NateBakerHead
    4 years ago

    I went ahead a did the clean boot (minus disabling the steam client service as that's needed for steam to run) and went into firing range for about 5-10 mins or so and it did the same thing. Code:Signon

  • NateBakerHead's avatar
    NateBakerHead
    4 years ago
    @NateBakerHead I'm sorry I'm an idiot. I created this while half asleep apparently. Its a code:net Signon:full. I apologize and will be looking at the already documented fixes for code net errors.
  • NateBakerHead's avatar
    NateBakerHead
    4 years ago

    So after looking into the Code:Net troubleshooting, everything I've done so far is:

    • Verified Game Files via Steam
    • Clean Boot (minus Steam service)
    • uninstall-reinstall of game
    • Checked for updates for all drivers and windows
    • Ran a test using a program called pingplotter to check for network inconsistency. (we're all good there)
    • DNS Flush
    • Restarted Modem/Router

    From what the error code and other posts are saying it sounds like its an issue with my connection to the servers. duh right. With that I've tested my network and its consistent speeds, low latency, low jitter, (THANK YOU FIBER). So the only other thing I can think of is if I'm somehow sending to much information/information to fast to the servers so they stop responding. Is there any credence to this/any further troubleshooting I can do? Are there any logs/debugging info that I could give?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @NateBakerHead 

    Thank you for the updates!

    Out of curiosity,  are you seeing any of the in-game performance icons popping up leading up to the disconnections? 

  • NateBakerHead's avatar
    NateBakerHead
    4 years ago

    Sorry for the late reply, I am not seeing any of the indicators in the top right when it happens. The only way I know is all entities in the game stop including myself. I can look around but can't move. After playing with my trio a couple times they say that they can hear my voice chat while I'm frozen right before it disconnects me.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @NateBakerHead 

    Thanks for following up!

    I would like to see if manually setting a different DNS in Windows would make any difference. I've heard from a few people in the past who have mentioned that it's helped with similar issues. 

    You can set a different DNS through the Windows TCP/IP settings. For more info on how to get there check out the Microsoft Support website. Choosing the Manual option will let you enter a DNS of your choice. I usually go with the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but I've also seen a few people mention that using the public Cloudflare DNS resolver has helped (Primary DNS: 1.1.1.1). 

    Let me know if you're still running into the same issues afterward. Thanks! 

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