Forum Discussion

Community Admin

7 years ago

Community Crashing Troubleshooting Guide

Hello Legends, We're all extremely excited to hop into Apex Legends, but we know there are some players out there experiencing crashing woes. While you might not always see an immediate response fr...

Peggytrill

7 years ago

I have tried absolutely everything and no luck. Ive never wanted to play a game like this so bad before and it still crashes and random parts within a match. No error. Please EA and Respawn get a crash patch out!!

Aerykitty

7 years ago

Ever since the 2/13 patch my game has been unplayable, where it was PERFECT before. Please EA/Respawn send out a fix soon. ☹️ I didn't have any issues until now. 33 hours of perfect gametime, and now the game freezes, crashes, and i've done all the recommended fixes for PC/Origin players.

watchdre
7 years ago
Here is what I am getting when I launch event viewer after a crash:
Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x0000000000000000
Faulting process id: 0x1a0
Faulting application start time: 0x01d4c42b236e5cf8
Faulting application path: bad_module_info
Faulting module path: unknown
Report Id: c6e882f8-506c-4386-998b-95b739b0b097
Faulting package full name:
Faulting package-relative application ID:
any idea what this means?
WhitterScooter
7 years ago
Before 2/13, my game was constantly crashing and throwing errors. Now, it has had ZERO errors and issues. I suggest you follow their recommendations, plus clear cache/temp files and see where that takes you...
Sznoo
7 years ago
Ever since the 2/13 patch my game has been unplayable, where it was PERFECT before. Please EA/Respawn send out a fix soon. ☹️ I didn't have any issues until now. 33 hours of perfect gametime, and now the game freezes, crashes, and i've done all the recommended fixes for PC/Origin players.
this ^
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