Forum Discussion

Not applicable

6 years ago

Connection issues with ps4

I've been having trouble with my game for a while because of the packet loss symbol and the congestion symbol. My network is fine for every other game except Apex. I was wondering how I can resolve t...

EA_Kent

Community Manager

6 years ago

Another step that can help out with issues like this would be updating your PS4 to use a different DNS. This is basically the address book that your system uses to connect to the internet. Sometimes using a different one can help out if there's an issue with the route it's taking to reach its destination.

To update your PS4 DNS settings follow the steps below:

Open up the Settings on your PS4, then got o Network. From there go to Set Up Internet Connection, and select either wifi or LAN cable depending on what you're using.
Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)
Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS.
Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection