Forum Discussion

Silent_Cicario's avatar
Silent_Cicario
6 years ago

Connection issues with ps4

I've been having trouble with my game for a while because of the packet loss symbol and the congestion symbol. My network is fine for every other game except Apex. I was wondering how I can resolve t...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Another step that can help out with issues like this would be updating your PS4 to use a different DNS. This is basically the address book that your system uses to connect to the internet. Sometimes using a different one can help out if there's an issue with the route it's taking to reach its destination. 

To update your PS4 DNS settings follow the steps below: 

  1. Open up the Settings on your PS4, then got o Network. From there go to Set Up Internet Connection, and select either wifi or LAN cable depending on what you're using.
  2. Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)
  3. Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS.
  4. Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

Let me know if you're still seeing any of the same issues after that. Thanks!

/Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @Silent_Cicario. 

Were you able to try updating the DNS settings on your PS4? Are you still running into any connection issues? 

/Kent

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,424 PostsLatest Activity: 5 months ago