Hi TheBlackendRose,
Thanks for reaching out and sharing the screenshot!
I understand how frustrating this must be, especially since you've already tried the troubleshooting steps provided by EA Help without success.
Since your Xbox account appears to be linked to an EA Account associated with an email address you don't recognize, there may be a potential account security concern. While this doesn't necessarily mean your account has been compromised, I think it's worth having the EA Help team look into it.
You may find the following guide helpful for understanding the account recovery process:
What to do if your EA Account was hacked
As you've already tried the available troubleshooting steps, I'd recommend contacting our support team directly for further assistance with account recovery.
You can reach out through the Contact Us option at the bottom of the guide above. Alternatively, you can try submitting a case through the webform.
When contacting support, please explain that your Xbox account is linked to an unfamiliar EA Account, that you no longer have access to the associated email address, and that you're also receiving an account-disabled message.
It would also be helpful to provide your Xbox Gamertag and the screenshot you've shared here.
Unfortunately, we're unable to access account details, verify account ownership, or make changes to account links from the forum side. The EA Help team would be better equipped to review your situation and advise on the available recovery options.
For your security, please avoid sharing any sensitive account information publicly on the forums.
Hope this helps point you in the right direction!
