Hello. Ever since tuesday i’ve been getting very bad packet loss in apex. I’ve tried everything: restart xbox, restart internet, soft reset console, reinstall apex, and nothing is making it work like normal. My internet stats are 40mbps download constant and 10mbps upload so it can’t be my internet speed the server selection also says i’m getting no packet loss whatsoever and under 20 ping.Its physically unplayable, so a fix would be nice.
Thanks,
James
please give me the following info:
1: Verify MS/Ping to the server in game or here: https://gameserverping.com/apex
2: Internet speed
3: What OS / Build do you run?
4: All drivers updated?
5: Any 3rd party software running like Anti-virus, discord etc?
6: do you or any other member in the household watch youtube, streams or downloading while playing?
7: Have you tried to repair the game or clear game cache, Read this to know how: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
8: Have you tried using a public DNS to see if this resolve the issue?
You can also go here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
Follow the steps and give me a pring of your UOTrace
1: Attached (Ping)
2. 40mbps Down, 12mbps Up
3. Xbox
4. Yes
5. No (only party chat but the PL continues when not in a party)
6. Sometimes, but it also happens in the night when no one is using the internet
7. I've reinstalled the game, power cycled my xbox and done all the other steps EA have provided, but to no luck
8. Yes, I've used googles public DNS (8.8.8.8 and 8.8.4.4)
Thanks,
James
Also, here are my UOTrace results.
I think I fixed this, it was a discord option that seemed to be lagging me out sometimes. I didn't have to be in any voice channels on discord for this to happen.
Specifically it was the "quality of service high packet priority" option in discord settings causing this issue. I just played about 10 games in a row without a problem.
Best of luck.
I play on xbox though..
He literally stated he was on Xbox....
I play on Xbox too and have been having this problem but today so far seems okay have you tried it yet today?
Community ManagerHey @jamesbond230.
Looking at the UO Trace you posted there is something that stands out. If you look at the highest and lowest ping time for each hop you can see there's quite a difference. Even at the very first hop, which is your home router/modem it clocked a ping as high as 250ms. That's a bit high for your home network.
When you have a chance I think it would be worth reaching out to your internet provider to ask them if they have any insight on what might be causing the high ping. If you can show them the UO Trace results that may give them an idea of what you're seeing.
/Kent
How when it's happening to so many people is it just his router though ? Like he said his other games are absolutely fine there's obviously something wrong with the servers.
yeah i feel like it’s my connection to ea servers maybe? every other game i play: rocket league, rainbow six, etc work fine so i’m not sure if it’s my internet or my connection to ea servers. i’ll try to play right now to see if it works because it’s an on and off issue.
