Forum Discussion

ArthurDurry's avatar
ArthurDurry
3 years ago

Continuously asks me to reset my password; cannot log in even after doing so

This is a very frustrating issue that I cannot myself find a workaround or solution for. When I launch Apex from my steam library and get to the login screen, it tells me my credentials are expired, ...
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @edwgod,

If you're trying to sign in but keep being asked to reset your password, then it's possible your Steam account is already linked to an old or disabled EA account. I recommend that you reach out to our live support team so they can take a look for you, and see how they can best help you:

https://help.ea.com/en/contact-us/
ProfoundBuffalo1's avatar
ProfoundBuffalo1
Newcomer
7 days ago

Unreal that this comment was 3 years ago and I am having the same issue along with countless others. Unbelievable that a company would make it this difficult to play a game. No other company has given me this many problems and headaches. Not worth. Moving on with my life. Hope some of you all figure it out, but I'm done with Apex and EA. 

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