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fosforo103's avatar
fosforo103
4 years ago

Crash issues on the news pop-up

I need help trying to resolve this issue.

I start the game all fine, press continue without trouble then the news pop-up like this and the game crashes

I've tried so many things. Reinstalled the game 2 times, verified the integrity of the files more times than i can count, i update and reinstalled the drives, checked for updates on windows (i had none), deleted the assets folder on the saved games (something i saw on another topic), restarted the pc so many times, and a bunch of others things that i found around trying to look for a way to resolve this.

Please i just want to play.

P.s. Lost 48 rp due to the game crashing but at this point i just want to play. I play on steam.

6 Replies

  • fosforo103's avatar
    fosforo103
    4 years ago

    One last thing. When i cancel the news pop-up by click random things on the game doesn't crash, but on the menu i have very low fps, in game i play normally as if nothing is happening. Although i found a way to play i don't want to relay on this to play the game.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @fosforo103, 

    Are you still running into the same issues when the message of the day pops up? It looks like the team had disabled that particular message a few days ago because of the crashes, so I was curious if you were still running into any problems on your side. 

  • fosforo103's avatar
    fosforo103
    4 years ago

    No, thankfully. After i "forced" the message to not pop-up my game only had the low fps menu. but yesterday, out of nowhere, the game just started to working right. No frame drops, no sudden crashes, all good.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @fosforo103 

    Thank you for following up and letting me know! I'm glad to hear it's no longer happening. 👍

  • BD_Zuix's avatar
    BD_Zuix
    3 years ago
    @EA_Kent I am currently having this issue, and no matter what i try the issue wont go away, the most i can do is attempt to go into either a match or select one and then the game completely freezes.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    Can you close the game, then go to c:\users\yourusername\Saved Games\Respawn\Apex, and delete the Asset file. Then check if the issue persists when you start the game again.

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