Forum Discussion

2 years ago

Crash Report Handler Apex

Every time i try launching Apex after new season update before the game will launch i get a crash report error "Internal error #6: C0000139 Code: C0000005 Address: 00007FF845A00000 RAX: 00000000...

EA_cuervo

Community Manager

2 years ago

Hey there,

I'm sorry to hear that your game is crashing after the latest update.

If your game keeps crashing or freezing, try the steps in this article about closing background apps.

If you’re still having problems, try these steps:

Perform a clean boot of your PC to disable background tasks that may be interfering with your game.
Reinstall your game and the EA app.
Repair the game files in the EA app. Go to Library and find your game. Click the Manage icon, then click Repair.

Let us know how that goes,

APEXBlip
2 years ago
Hello and thank you for your reply, I tried all of the steps provided except through the steam app i am still getting the crash report.
Dumping started...
Internal error #6: C0000139
Code: C0000005
Address: 00007FFB28000000
RAX: 0000000000000001 RCX: a27aeb962b63614a
RDX: 00000000e0670103 RBX: a27aeb962b63614a
RSP: 0000000100bab0d8 RBP: 00007ffb1bff0000
RSI: ffffffffc0000428 RDI: 0000000000000206
R8: a27aeb962b63614a R9: 0000000000000206
R10: ffffffffc0000428 R11: 0000000100bab0c0
R12: 00000000000000f2 R13: 00007ff70b5a0000
R14: 0000000000000000 R15: 0000000000000049
some more details its happening as the anticheat is launching and it will say waiting for game then after about a minute it will go away then the crash report pops up
- EA_cuervo
  Community Manager
  2 years ago
  Please make sure you're running the game and the EA app as admin and try again. If the issue persists, please try using Ccleaner to uninstall both the EA app and the game.
  
  To delete them, you can try using CCleaner to clear out issues and errors.
  
  For instructions on how to use Ccleaner to uninstall apps, click here.
  
  While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.