Forum Discussion
26 Replies
- EA_Cade7 years ago
The Sims Team
@iSharKoSanty We've seen this happen with overlays lately, try disabling the Origin in game overlay as well as Discord's overlay if you're using it.
We've seen some users report this caused by Nvidia's ShadowPlay as well.
- iSharKoSanty7 years agoSeasoned Adventurer
@EA_Cade I have disabled Origin in the game and I'm not using Discord
- EA_Cade7 years ago
The Sims Team
@iSharKoSanty OK, have you tried a http://bit.ly/Clean_Boot to see if the game locks up still?
- iSharKoSanty7 years agoSeasoned Adventurer
@EA_Cade I tried that, but the same thing happened, the game froze and closed on the windows' desk without showing an error.
- iSharKoSanty7 years agoSeasoned Adventurer
@EA_Cade I tried that, but the same thing happened, the game froze and closed on the windows' desk without showing an error.
Why does this happen?
We wait @EA_Cade !
- EA_Cade7 years ago
The Sims Team
@iSharKoSanty @Ily_FPS Can you provide a DXDiag please?
- iSharKoSanty7 years agoSeasoned Adventurer
@EA_Cade My Dxdiag
- EA_Cade7 years ago
The Sims Team
@iSharKoSanty Can I get an MSInfo as well the next time you get the crash?
youre problem is the fx 6300. every single player with this cpu will have random crashes that happen at any moment, usually after a game if you are able to finish one. symptoms include: freezing for a few seconds, followed by being able to move your aim without being able to do anything with inventory such as dropping, picking up, etc. this happens for another few seconds before you are kicked backed to the very start menu with the error "unable to connect to ea servers please contact blah blah blah". so far, there is no way to get around this, it will inevitably happen to you no matter how many games you are able to play in a row.