Forum Discussion

Max-CarrO's avatar
Max-CarrO
7 years ago

Crash without error (DxDiag and Event Viewer Log included)

I've recently started to crash quite frequently without any error message, getting sent straight to the desktop. At launch day and for about a week I played without crashing with both CPU and GPU ov...
JuanCiouss's avatar
JuanCiouss
7 years ago

I hope you solve it and do not put a link to the predefined solutions. Because I have the same problem since this game came out.

Good luck


PS: I leave my DxDiag in case someone can fix it.

Konform103's avatar
Konform103
7 years ago
I would not recommend doing that crazy stuff just to play 1 game if all your other games are working fine.. But in my case all my games were not working properly.. I fixed apex and now the other games work too.. I got the crash to desktop in the first version of apex and repaired it by removing all my visual C++ libraries and installing those required for origin/apex from microsoft website.. These include 2010, 2012, 2013 2017 both in 32 and 64 bit.. Again i do not recommend you do this unless you are sure it's not going to effect your system and dont do it just for 1 game if others work perferctly
  • The_Tibber's avatar
    The_Tibber
    7 years ago

    You can check if a program uses a distro by running it then trying to uninstall the distro and it will prompt you to close the program you are using.

    You could open all the programs that you use everyday and uninstall all distro's that have no prompt.

    In the case of games you can just repair the game or verify integrity (Steam) and the required files will be installed.

    This should be the safest way to clean up any old Distro's

  • Max-CarrO's avatar
    Max-CarrO
    7 years ago

    I've tried that and it didn't fix it. It seemed it did something but after 4 games I started crashing again.

    • The_Tibber's avatar
      The_Tibber
      7 years ago

      Hmm just to eliminate distro corruption try this:

      Navigate to your game file then here:

      Origin Games\Apex\__Installer\vc

      Delete all the folders then open origin and repair Apex.

      Unistall the Distro's and repair the game.

      • Max-CarrO's avatar
        Max-CarrO
        7 years ago

        I don't have any distro problems. Why are you insisting on that?

        I said in the OP that I read somewhere that uninstalling all of them and doing repair game could fix the crashes but it didn't fix anything.

        I reinstalled all the distros as you can see here: https://imgur.com/NmW9zI9

        Or do you see from my logs that there are distro problems?

    • The_Tibber's avatar
      The_Tibber
      7 years ago

      If not then its just a matter of waiting for a fix.

      You have a Bad_Module_Info error and its one of the two big issues going.

      It affects RTX and AMD cards more so than GTX.

      If i remember right a user mentioned something about the GPU being used to 100% causing the crash.

      For now you can try keep your drivers up to date using this guide to minimise the issues:

      https://answers.ea.com/t5/Technical-Issues/In-Depth-Trouble-shooting-Guide/m-p/7472105#M165

      Under Core windows maintenence.

      and this to clean up:

      Then Navigate to the location of your hard drives Right click your C: drive and open properties, click disk cleanup and follow the prompts.

      and finally this: (its like a repair game for windows)

      Spoiler
      1. Open an elevated command prompt. To do this, right click the Windows button, and then select Command Prompt (Admin). If you are prompted for an administrator password or for a confirmation, type the password, or click Allow or Yes.
      2. Type the following command, and then press Enter.
      DISM.exe /Online /Cleanup-image /Restorehealth

      Note It might take several minutes for the command operation to be completed.

      1. Type the following command and press Enter.
      sfc /scannow

      Note It might take several minutes for the command operation to be completed.

      This will pretty much confirm your system is tight and up to date and i see no fault in your system once done.

      The only issue you would have after this is code / game error.

      It may not fix the issue but i may reduce how frequent you will get the issue.

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