@Darko, your logic is literally stupid. you can't employ basic troubleshooting to a complex issue. Just because Majority of your player base does not have issues, does not mean it is a system issue. I had NO ISSUES with the game up until last Sunday, where it started crashing constantly. From there on end the hell ensued of trying to get this sorted.
Instead of trying to pin the blame on the systems of users that have specs that can easily run a AAA game on High Quality (i run my games all at 4k resolution), you should probably go to your Apex Team of developers and start a plan of action to somehow get to the bottom of this. You want us to give you more info? the fact is we cannot give you more than we already have, the game simply stops responding, crashes and goes back to the desktop. I once was fortunate enough to receive an error with regards to Textures etc (cant remember the exact name of the error) but i could see it had to be something to do with possible corrupted textures being rendered and causing the game to crash?
Instead of taking the easy way out, try your best to convey the frustration of your community to your Apex development team and see if some resolution can be found.
Yours sincerely,
The Schizophrenic Chicken